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IT service plans and profiles are specially created for small to medium-sized companies in Europe; adapted to a personal budget and individual needs for services outside normal working hours.

Due to the geographical advantage, I can make optimal use of the time difference between the Pacific region, in this case New Zealand. Wherever the point of deployment is from Europe, I am able to offer
IT Maintenance in night shift.

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Target Group

Addressed are IT departments that have decided to partially outsource the maintenance of computers, servers and networks, this also includes any data entry.

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OUTSOURCE . SAVE TIME AND MONEY.

 

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Pro active server & system maintenance

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• Regular, essential maintenance of the customer server includes the installation of service packs by arrangement, upgrades and security patches, as well as the clearing of cache files.

• Maintenance of programs, updates and log files

• Reactive countermeasures, e.g. based on status changes in system monitoring

• Control hard disk usage, CPU and RAM usage• Control of hardware error messages (hard drives, RAID controllers, power supplies)Maintenance and control of MS Active Directory

 

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Keep your Active Directory clean

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• Data entry in Active Directory, e.g. of users or groups

• Identifying stale Computer- and User Object

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Help desk

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• Defining escalation level and triage system

• Overnight support 

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Backup & Restore check

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• Success control of data backup

• Countermeasures in the event of canceled data backup jobs

• Data, database and system recovery tests

• Documentation of Backup Restore Tests to be compliant with your customers needs

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Security

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• Firewall checks

• System checks

• Network monitoring

• Windows Patchmanagement 

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Documentation

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• Monthly, weekly or daily reports to system administrators based on escalation level

• Technical documentation of Projects and Solutions

• Exact documentation of the service provided in invoices

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ADVICE . SHARE KNOWLEDGE
 

• Advice in Microsoft 365 Compliance and Security for small to medium size business based on your Licence and what Microsoft offers for you

• Implementation of Compliance and Security Tools Microsoft 365 

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OPPORTUNITIES. YOUR ADVANTAGES
 

• Get the best out of Microsoft Tools in Compliance and Security with keeping your budget in mind

• Your IT Team can focus on core competencies

• Monitoring and maintenance outside of office hours, the daily routine is not disrupted

• Reduced costs and overhead

• Excellent cost-benefit ratio

• Minimisation of server down-time

• Low server support costs

• Relieve your team during the night